Terms & Conditions
AVAILABILITY: Only ONE switch plate or outlet cover is available for purchase. WE DO NOT OFFER THESE IN MULTIPLE QUANTITIES. In some cases, we do have multiple tins and duplicates can be made, please CONTACT US FIRST.
Please do not purchase a switch plate and ask us to change it! Most of our products are one-of-a-kind and they cannot be changed WITHOUT prior approval. Sometimes we do have another tin to work with, often we do not. If you buy and request the switch plate be changed (example you buy a double but want it as a single) we will cancel your item and issue a refund. Please understand our switch plates are unique and are often not available except as pictured. Asking us to change a switch plate is a custom order. We have other requests ahead of yours and, in fairness we make in the order requests are received. We encourage questions and requests prior to purchase!
YOUR SHOPPING CART: Items added to shopping carts and purchased immediately are from current up-to-date inventory. However abandoned shopping carts could contain inventory that may no longer be available. OUR INVENTORY CHANGES CONSTANTLY. We recommend promptly completing the purchase process to ensure you get the items you want most.
CONDITION: Because these are made from tins that were in use, please expect some surface wear, such as nics or stains. Any significant wear will be noted and is often found and acceptable on very old tins, which will therefore be described as distressed.
SCREWS ARE NOT INCLUDED
REMARKS: We try to recycle as much tin as we can, keeping it out of the landfills and beautifying your home. Your Tin Can Sally® purchase is your contribution to making the planet greener!
SALES TAX: If your shipping address is in the State of Florida, sales tax will be added to your total including shipping charges.
SHIPPING: Only $10.99* standard flat rate shipping in the USA. We ship the switch plates USPS Priority Mail. Each additional item purchased in the same cart is shipped free. USPS Priority Express is available by request prior to your purchase, please contact us.
Shipments to CANADA - $40.00*** sent priority mail international.
Tin pieces are shipped first class mail. Note USPS has significantly slowed this service, so please allow up to 10 days transit time.
Most orders are shipped within 1-3 business days.
*for one or more purchased at the same time in the same cart.
**All packages include USPS insurance.** We automatically send order confirmation and shipping emails to the email address you provide. Please check your spam folder if you did not receive our order related emails.
***We charge $40.00 for shipments to Canada. Shipping outside the US is expensive, the cost is based on what USPS charges - not an inflated price on our end, sorry!
I cannot be responsible for packages that are delivered to the wrong mailbox. If the USPS tracking says "delivered" but you did not receive it, you will need to contact your local post office.
PAYMENTS: We accept all major credit cards, Google Pay, Apple Pay, Amazon Payments and payments through PayPal. We no longer accept checks or money orders.
PLEASE CONSOLIDATE ALL YOUR PURCHASES ON ONE INVOICE: We are charged a non-refundable fee for each invoice generated through your payment method. Multiple purchases generating more than ONE invoice will incur multiple shipping charges. We no longer refund for excess shipping paid, but arrangements can be made if you contact us immediately before making another purchase.
GIFT SHIPMENTS: Due to the unethical practice of drop shipping without permission, we no longer send shipments without an itemized receipt that shows the price you paid.
SATISFACTION GUARANTEED: If, within 14 days, you decide you are not satisfied with your purchase, you may return your item in its original condition and we will refund your purchase price - less shipping.
RETURNS AND REFUNDS: Email us for return authorization! We prefer to know you are returning your item. We process all refunds within 24 hours after receipt. Here is what to expect:
PLEASE NOTE: Returns received well beyond the return period (with or without approval) will be charged a $10.00 per item restocking fee. This includes exchanges. Please respect this and send your item back promptly. We reserve the right to refuse your package and mark it "return to sender."
Item is unsatisfactory: We refund your purchase price. We do not refund the original shipping or the return shipping. We also do not refund fees we pay to the credit card companies that we cannot recover (see *below).
Item is damaged from shipping: Let us know! We will need to file a USPS claim and, depending on the extent of the damage, we might be able to repair it or send replacements. Please contact us within 3 business days and provide photos of the damaged package and products. Do not dispose of the package. We will need this information to file a claim. We will send a pre-paid shipping label for you to return those that were damaged only after you supply photos.
Item is different than expected: We are not responsible for items purchased as a result of buyer error. Example: buyer purchases a single switch plate and tells us it should have been a double; Clearly buyer error. We refund the purchase price less transaction fees (this is a fee incurred by the credit card companies and is beyond our control).
We shipped the wrong item: We will gladly ship the correct item you ordered via priority mail and ask you to return the wrong item using a provided postage paid label.
Clearance items: all sales on clearance switch plates and outlet covers are final.
*Refunds via PayPal and Credit Cards: refunds will be processed less a restocking fee unless an error was made on our part. This is the fee PayPal and the credit card companies charge us and it is not refundable on their end. If you agree this is unfair, we encourage you to contact your credit card or PayPal. The following fees will not be refundable:
Credit Cards: 2.6% plus 30 cents per order
PayPal: 3.49% plus 50 cents per order
Please understand we are a small business that cannot absorb these fees if the buyer makes a mistake or changes mind, cancels the order, or makes unreasonable demands that forces us to cancel the order.
Exchanges must be arranged, approved and processed for orders placed on this website only. Exchanges for orders processed on Etsy or eBay, please contact me there.
PLEASE NOTE: Returned items must be received in original condition. If it comes back scratched, we will not be able to resell it at full price. Therefore, the refund will be 50% of the purchase price. Scratches and condition are easily verified since we have photos of the item.
CUSTOM ORDERS: Are final, unless there is an issue with installation. We do guarantee the fit of all our switch plates.
ALL CUSTOM ORDERS must be placed separate from purchases made on our website unless you contact us PRIOR TO YOUR PURCHASE.
CUSTOM ORDERS CANNOT BE CHANGED AFTER THE ITEM HAS BEEN MADE: Note we provide photos of tins and pans we will use to create your switch plate prior to making it for your approval. We simply do not have unlimited material to allow for changes after your custom switch plate has been made. Once you approve the material, it cannot be changed and you will be obligated to follow through with your order.
CUSTOMER PROVIDED MATERIAL: We hold all tins and pans you send us for 21 days pending your final order. We provide photos of layouts for your approval by email. If you do not respond to finalize your order, we will claim ownership of the material on the 22nd day. When your order is complete, we ask for payment. If you do not pay or respond to our email reminders, we will claim ownership of the finished switch plate(s) on the 22nd day after the day the invoice was generated.
CUSTOM ORDERS USING MATERIAL FROM OUR INVENTORY: We email you when your custom order is ready for purchase. We expect payment within 4 days. On the 5th day, if payment or communication has not been received, the custom order goes into our inventory and is offered for sale on all of our websites.
CUSTOMER PROVIDED PHOTOS: We might use your photos showing the switch plates in your home or business on this and other websites, for advertising or in the media. We assume permission when you share your photos, but will gladly keep your photos private if you contact us by email.
DISCLAIMER: Tin Can Sally® claims NO affiliation to any company, brand, trademark or logo found on our products. The tins used to make our products were previously purchased from the companies who manufactured them and then resold to me in used condition. The images are utilized through appropriation art. Appropriation artists want the viewers to recognize the images. Andy Warhol is an example of an appropriation artist. To read more about appropriation art, please view the link HERE.
QUESTIONS? Email firstname.lastname@example.org or call 207-651-6188.
Tin Can Sally is a registered trademark by Sarah Kilvert.